Technical Support

Our technical support is just that- support. No more frustrations. No more outrageous bills. Just quality support.

  • Peace Of Mind

    End the frustration. Our comprehensive support will help you sleep better at night. 

  • Around The Clock

    We're here for you throughout the entire workweek. 

  • Completely FREE

    No hidden fees and no strings attached.

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It's a Partnership 

Say goodbye to expensive phone calls and frustrating support services. At CyberPay, Inc., our technical support is completely free. You read that correctly - free. We care about ensuring that our clients succeed with our payroll service software, and our team knows our job isn't finished after the sale is complete. We remain by your side during the entire process, and our technical support specialists are available around the clock to support you in your ongoing use of the software. Stop watching the clock and paying for every minute when you can enjoy unlimited technical support with CyberPay, Inc. We've got your back, and our team can't wait to help your business succeed. 

Technical Support

Urgent

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If this issue prevents you from processing payroll, creating a direct deposit file, making a tax payment, or the program is not working at all, a support technician will contact you in less than 2 hours.

Medium

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This is a normal issue that is not urgent, but you'd like assistance as soon as possible. A Support Technician will contact you within 4 business hours.

Low

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This issue does not prevent you from running your business or using the program. A support technician will contact you within 12 business hours.

Have a question about our payroll service software?
We have answers.

The most effective way to report issues or ask tech questions is to open a ticket on our client website.

This puts your issue directly and immediately into the support queue, giving you the quickest response time. Completing an online ticket also ensures we get all the info we need to start working on your issue, further saving you time.

Although we prefer you submit issues online, you may also email, phone or fax us and our client-care specialist will enter an issue for you.

Technical support issues of equal levels of urgency are addressed in the order in which they were received. However, higher urgency issues are prioritized above lower urgency issues, even if received later.

Contact Us Today

support@cyberpay.com 

866-435-7271

888-823-2782

Get In Touch

Mailing Address
P.O. Box 68
Monon, IN 47959
Tech Support Hours
8AM-8PM EST M-Th
8AM-5PM Friday

 

Business Hours
8AM-5PM EST
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